Privacy Policy – Rezylo

Effective Date: 1 December 2024
Last Updated: 16 July 2025

This Privacy Policy explains how Rezylo (“we”, “our”, “us”) collects, uses, stores, and protects the personal information of users (“you”, “your”) when you access or use our website, mobile application, or interact with us offline (collectively, the “Platform”).

We are committed to complying with the Information Technology Act, 2000, its Reasonable Security Practices & Procedures and Sensitive Personal Data or Information (SPDI) Rules, 2011, and international standards like the General Data Protection Regulation (GDPR) for international users.

1. Information We Collect

a. Direct Information You Provide

When you interact with us directly (e.g., by creating an account, placing an order, subscribing to newsletters, or contacting support), we collect:

• Full Name

• Email Address

• Phone Number

• Gender (optional)

• Shipping and Billing Address

• Passwords (securely encrypted)

• Date of Birth (optional)

• Uploaded reviews or photos

b. Transactional Information

• Order details

• Payment method (we do not store your card or UPI data directly – it’s processed via PCI-DSS compliant payment partners like Razorpay, Cashfree, etc.)

• Refund and return details

c. Device & Technical Data

Collected automatically using cookies, pixels, and analytics tools:

• IP address

• Browser type and version

• Device model and OS

• Location (approximate or precise if allowed)

• Language settings

• Page view duration, click patterns, scroll depth

d. Third-Party Logins

If you log in using Google, Facebook, or Apple ID, we may receive name, profile picture, and email address as permitted by those platforms.

2. How We Use Your Information

We use your data for:

a. Contractual Obligations

• Fulfilling your orders

• Processing payments and refunds

• Delivering products

b. Legitimate Interests

• Enhancing website functionality and user experience

• Preventing fraud and misuse

• Conducting internal audits and analytics

c. Consent-Based Actions

• Sending newsletters, offers, or marketing (only if you opt-in)

• Showing personalized ads

d. Legal Obligations

• Responding to government or law enforcement requests

• Keeping transaction records for taxation and compliance

3. Sharing Your Data

We may share your personal information with:

a. Service Providers

• Logistics: Delhivery, Shiprocket, India Post and other.

• Payment Gateways: Razorpay, Paytm, Cashfree and other.

• SMS/Email Services: Twilio, Mailchimp, SendGrid and other.

• Analytics: Google Analytics, Meta Pixel, Hotjar and other.

Each third party is bound by strict data protection contracts and only receives data necessary for their function.

b. Business Transfers

In case of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

c. Legal Requirements

If required by court order or law enforcement, we will share relevant data.

4. Cookies and Tracking Technologies

We use cookies to:

• Maintain session login

• Show recently viewed or recommended products

• Analyze user behavior

• Serve retargeted ads on Google, Facebook, and Instagram

❖ Cookie Table:

You can manage cookie preferences via your browser settings or consent popup.

5. Data Retention

We retain:

• Order Data: 6 years (for tax/compliance)

• User Accounts: Until deletion request

• Marketing Consent Logs: 3 years

• Chat/support history: 2 years

You can request deletion of your personal data (unless we are legally required to retain it).

6. Your Rights (including GDPR Rights)

You have the right to:

• Access your data

• Correct inaccurate or outdated data

• Withdraw consent for marketing at any time

• Request deletion of your data

• Export your data (data portability)

To exercise these rights, email us at privacy@rezylo.in.

7. Data Transfers

We may store your data on secure servers located inside India or abroad. For international data transfer, we ensure compliance via standard contractual clauses or Data Transfer Agreements.

8. Data Security Measures

• SSL/TLS encryption for all data in transit

• Encrypted database storage

• Role-based access control

• Regular security audits and vulnerability assessments

• 2FA for admin dashboards

Despite our best efforts, no method of electronic transmission is 100% secure.

9. Children’s Privacy

Our services are not intended for minors under 18 years. If we discover that a child has provided personal data, we will promptly delete it.

10. Grievance Redressal / Data Protection Officer (DPO)

For questions, complaints, or data removal requests, contact:

Grievance Officer / DPO:
Name: Pranjal Tripathi
Email: rezylo.official@gmail.com
Phone: +91 8858852039
Address: 553 Mumfordganj, Prayagraj- 211002, Uttar Pradesh

11. Policy Updates

We may modify this policy periodically. Material changes will be notified via email or a prominent notice on the homepage. Continued use of Rezylo implies consent to the updated policy.

🛡️ Your trust is our priority.

At Rezylo, we never take your privacy for granted.